Product 04 — Managed Systems
Business-critical infrastructure,
kept in shape.
Automation, integrations and AI systems require monitoring, maintenance and optimisation. Managed Systems keeps everything OneDigit builds running, accurate and improving.
What's included
Beyond support hours.
Workflow monitoring
We watch the automations that matter — and fix issues before you feel them.
Automation maintenance
Integrations, credentials and workflows kept working as tools evolve.
Error handling
Structured alerting, incident response and root-cause fixes — not silent failures.
Campaign optimisation
Ongoing improvements to outbound sequencing, targeting and messaging.
AI quality reviews
Regular audits of AI outputs, prompts and safeguards as the model landscape shifts.
Reporting
Scheduled reporting on the systems and outcomes we're responsible for.
Controlled improvements
Small, agreed changes ship inside the retainer — larger work becomes a scoped project.
Documented handovers
Your team never depends on tribal knowledge. Everything we run is written down.
Problem → Outcome
From fragile automations
to managed infrastructure.
Managed Systems treats automations, integrations and AI as business-critical infrastructure. Every risk below maps to a defined operational outcome.
Automations break quietly and nobody notices
An integration expires, a workflow stops firing — and you find out weeks later when a client asks why.
Issues are caught and fixed before you feel them
Active monitoring on the workflows that matter, with structured alerts and root-cause fixes instead of silent failures.
Systems drift as tools evolve
APIs change, credentials expire, features shift — and your automations quietly stop matching reality.
Automations kept aligned to the toolchain
We maintain integrations, credentials and workflows as tools evolve so the system that worked last quarter still works next quarter.
Improvements never happen because nobody owns them
Small optimisations sit on a list — until they're outrun by a bigger problem.
Small improvements ship every month
An agreed change allowance inside the retainer keeps the system compounding — larger work becomes a separately-scoped project.
The system depends on tribal knowledge
If one person leaves or is on leave, half the operations stop being safe to touch.
Everything is documented and handed over
Runbooks, credentials, ownership and known issues are written down. Your team is never one absence away from operational risk.
Investment
Retainers scaled to responsibility.
Light support
R10,000 – R20,000/mo
Monitoring, small fixes and quarterly reviews for a stable system.
Managed operations
R20,000 – R40,000/mo
Active monitoring, monthly reporting, defined change allowance, response SLAs.
Business-critical management
R40,000 – R80,000+/mo
24/7 monitoring, priority response, continuous optimisation, dedicated attention.
Every retainer defines exactly what's monitored, response times, support scope, optimisation allowance, reporting cadence and what constitutes a separately-scoped project.See full pricing →
Next step
Talk to us about a managed retainer.
Whether OneDigit built the system or you inherited it, we can assess it and put a monitoring and optimisation layer around it.